Warehouse & Logistics


The Tourvest Warehouse & Logistics team cater and service 26m passengers every year from our 10 warehouse hubs around the world.

Our global multi-cultural workforce covering 60+ Nationalities deliver and manage 7200 bar-sets and 180,000 SKU's per day to our on board customer, with a stock value of over £2m through our 24 hour operation. These activities include, but are not limited to: centralised bulk storage, standard tray packing, warehouse trolley packing, trolley audits, pre order, home delivery and final mile delivery solution where required. 

The operational solution our team implement is designed and bespoke for each customer partnership. Key fundamental pillars introduced allows us to measure performance across our warehouses, driving continuous improvement projects. 

These fundamental pillars are:

The management within our Operations team comes with a wealth of experience and knowledge across all areas of legacy and low cost model Airlines plus Blue Chip Retail.

First class analytical and problem-solving skills have produced committed leadership teams able to implement best practice, developing and motivating teams across all TRS customer bases. 

With this experience, our Operations managers are not afraid to make difficult decisions and to challenge the Status Quo to deliver our customer expectations.

The Hardware and Software used within our Operational units are state of the art. The operation runs on our cloud based proprietary Warehouse Management System (WMS), which is fully integrated, therefore providing us with a single golden thread of live data and controls to track each product.

This results in our ability to maintain a consistent stock loss percentage of <1.5% across all of our operations globally. The system utilises bar code scanning technology to improve accuracy and minimise manual input of data. The live data dashboards allow the Operations Management team to manage productivity per station as well as per user.



As sales shift to our online retail solutions, the warehouse operations realign to include a fulfilment centre component to deliver these pre-orders for inflight distribution or home delivery.

Document Business Continuity Plans (BCP) provide alternative methodologies to deliver the required service to our customers, covering all instances that could impact our operation. 

The key component underpinning our operations is Health & Safety, with a thought programme of ongoing audits, including hazard analysis and critical control point (HACCP) testing, amongst other controls and tests.

The continuous improvement objectives of our Operations Management teams, along with the fundamentals set above, deliver a reliable, cost effective warehouse and logistics value proposition to our customers. 




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