Crew Engagement

 

At Tourvest, we recognise the importance of crew and their influence on the success of inflight retail - both with Boutique and Buy on Board.

Our aim is to create a sales and service culture that enhances the customer experience through motivational and educational retail crew engagement activities, thereby shaping the future for the best retail experience for the customer. 

Our engaging, empowering training programme (Tourvest Training Academy) puts the customer retail experience first, delivering brilliant service by proud, confident and motivated crew.

We execute a full calendar of activity, such as product roadshows, supplier spotlights and product sample experiences, at Crew Reporting Centres that maintain Tourvest's presence, creating delight and upskilling crew in all things Inflight Retail.

We engage crew through our fun and vibrant digital platform that informs, incentivises and rewards crew, building a community.

Incentives that reward and inspire are achievable and touch all crew, ensuring that they are motivated to increase retail sales.

We ensure timely, interactive two-way communications that listen to feedback, using the most appropriate channels and formats to maximise engagement.



TASPA (Tourvest Ambassador and Sales Person Awards) began over 13 years ago and allows all Tourvest crew selling Duty Free to push the limits in terms of their skills and knowledge when selling onboard.

TASPA participants are selected based on their sales performances, as well as their extraordinary display of the perfect Sales Ambassador for Tourvest.

TASPA creates a sense of pride and team spirit amongst crew. The participants get to understand that Duty Free sales are a part of the service which they provide on board and implement their knowledge and skills accordingly, in order to provide a better service. A sense of achievement is also created for both the participant and the Airline.

The event bring together participants from different Airlines where Tourvest are the suppliers of the Inflight Duty Free products.

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