Service to Passengers

 

SERVICE TO PASSENGERS

PRODUCT

Quality, differentiated product & experiences that offer value, sustainability and a sense of place

Pro-active, fast moving marketing & promotions

CONVENIENCE

The retail proposition must seamlessly integrate into their journey, including multiple product delivery options

Enhance the customer experience

DIGITAL

Offer a seamless online retail solution for the passenger, facilitating multiple digital touch points pre, during and post travel arrangements

Click & Collect/Pre-Order

SURPRISE & DELIGHT

Customer service (knowledgeable, engaged crew/shop attendants, call centre etc)

Crew/Assistant own device app helps to inform passengers and personalise the service offered

Deliver the unexpected

PERSONALISATION

Retail service aligned to the passengers demographic and personal preferences, language etc

Retail theatre/experiences, drawing on their five senses

Give the customer control

SPEED

Fast, efficient, secure, seamless payment & product delivery mechanisms

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