Service to Passengers


Quality, differentiated product & experiences that offer value, sustainability and a sense of place

Pro-active, fast moving marketing & promotions


The retail proposition must seamlessly integrate into their journey, including multiple product delivery options

Enhance the customer experience


Offer a seamless online retail solution for the passenger, facilitating multiple digital touch points pre, during and post travel arrangements

Click & Collect/Pre-Order


Customer service (knowledgeable, engaged crew/shop attendants, call centre etc)

Crew/Assistant own device app helps to inform passengers and personalise the service offered

Deliver the unexpected


Retail service aligned to the passengers demographic and personal preferences, language etc

Retail theatre/experiences, drawing on their five senses

Give the customer control


Fast, efficient, secure, seamless payment & product delivery mechanisms

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