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My Wish List
Service to our Customers
SERVICE TO OUR CUSTOMERS
COMMERCIAL RETURNS
Highest Spend Per Head (SPH) and lowest cost of operations, resulting in the highest royalty/profit share to the airline/landlords
CUSTOMER EXPERIENCE
The customer retail experience as measured by C-Sat or Net Promoter scores is to exceed required benchmarks.
The customer is at the heart of what we do
DIGITAL INNOVATION
Future-proof EPOS, Own Mobile Device Apps, E:Commerce Platform, Warehouse Management Systems & Automation, Onboard Wi-Fi, in-store Digital Activations, Cloud Infrastructure, Waste Forecasting Tools
AGILE development & Integration
PRODUCT & EXPERIENCE INNOVATION
New Product & Experience Development, Quality, commercially viable Cost of Goods, Promotions, Differentiation, Sense of Place, Local Provenance, Sustainability, Charity Associations
CREW/SHOP ASSISTANT ENGAGEMENT
Buy-in and edification of the retail provider solution through multiple engagements with crew/store assistants, both online and face to face, including incentives, commissions, gamification and innovation
WAREHOUSING INNOVATION
Most cost effective, innovative and operationally robust, automated warehouse, logistics and supply chain solutions, able to service multi-hub locations
DATA & REPORTING
Accurate, web based Live Data Portals & Reporting Dashboards.
Commercialise/add value to the interpretation of the data
RISK MITIGATION
Compliance, Implementation/Transition plans, BCP's, Audit, Cyber-Security, GDPR, PCI, Controls, Legislation Alignment, Corporate Governance
KNOWLEDGEABLE & EXPERIENCED TEAM
Passionate, positive, enthusiastic, knowledgeable teams of subject matter experts
TRUST
At the end of the day, it comes down to TRUST!
Our customers need to feel they can trust us with their retail business