Leadership Team

 

LEADERSHIP TEAM

CUSTOMER EXPERIENCE - AT THE HEART OF WHAT WE DO

Clive Jones - CEO

Clive joined the Tourvest Group of companies in 2001 and has held various senior leadership roles, before taking his current position in February 2014.

Skilled in company strategy formulation and implementation, building successful teams, driving innovation, disruptive change and continuous improvement, client relationship building, negotiation and new business development.

"Our core business is travel retail. The single golden thread running through each of our divisions: Airline food & beverage, airport duty free stores, downtown duty free and crew stores, is driving an enhanced customer experience, which is at the heart of what we do"

Sara Ebrahim - Head of Human Capital

Sara has been with TRS for over 10 years in various senior leadership roles, and was appointed Head of Human Capital in 2014, responsible for Global HR policies, conformance and compliance. Her focus is our 370 global employees, and thrives on empowerment, learning & development, multi-skilling and succession planning.

"We have a high performance culture, with the industry's best-in-class team of subject matter experts, who are passionate and resolutely focused on driving CUSTOMER EXPERIENCE, which is at the heart of what we do"

Michelle Green - Head of Business Development, Strategy & Innovation

Michelle joined the TRS team to identify new business opportunities for TRS globally, working across the business to ensure that the TRS vision is aligned to our existing and future customers. Michelle's portfolio includes bringing new innovation and growth through strategic partnerships, ensuring TRS remains a market leader in travel retail.

With over 20 years experience in the on board travel sector both in the UK and overseas, Michelle has extensive experience in operations, compliance, development, innovation and large scale project management.

"The retail marketing world is in the midst of a digital transformation. Tourvest's dynamic solution adapts to the shopper in real-time, allowing customers to have what they want, when they want it, enhancing the CUSTOMER EXPERIENCE, which is at the heart of what we do"

Trevor Stevens - CIO

Trevor has worked for 20 years within Information Technology, specialising initially in the field of security and later broadening his responsibilities to consulting and managerial roles. The key objectives of his role are to define and drive the IT strategy in pursuit of the company's goals. Ensuring the continuous delivery of IT services through the co-ordination of internal staff and outsource service providers.

"Our e:Commerce omni-channel solution is supported by cutting edge technologies. These include customer and crew apps as well as best-in-class TourPOS point of sale IOS and Android handheld devices. Our bespoke warehouse management and reconciliation system, as well as management information portal, are all the result of our Agile approach to software development, together with extensive leveraging of Cloud Infrastructure. These technologies are the enablers to deliver an enhanced CUSTOMER EXPERIENCE, which is at the heart of what we do"

Christine Howard - COO

Christine joined TRS in April 2016 in an all-encompassing global role managing multiple airline clients. Responsible for the Operational model across a global portfolio and ensuring operational best practice in line with compliance and legislation. A successful and highly motivated manager skilled in managing the performance of small and large teams. Confident and forthright, possessing a strong ethic. Christine brings with her a love of aviation and operations, enjoying the challenge of the fast-paced and constant changing priorities.

"Having explored various parallel market product distribution centres, we now have a roadmap towards warehouse automation, incorporating solution design and cost efficiency as we transition towards online fulfilment in order to deliver a best-in-class CUSTOMER EXPERIENCE which is at the heart of what we do"

Helmien Stevens - CFO

With over 25 years in finance, Helmien's experience includes financial reporting and global planning, corporate governance, statutory compliance global, annual financial statements, taxation, budgeting, transfer pricing and risk management. Her people skills and strong financial leadership make her an invaluable member of our team when dealing with global contracts. 

"We balance the front end of our business with the much needed focus on internal & external audit, PCI, GDPR, risk mitigation & statutory compliance as well as Business Continuity Planning (BCP) for each area of our business. This provides consistency of service TRUST and loyalty, which ultimately results in an enhanced CUSTOMER EXPERIENCE which is at the heart of what we do" 

Margaret Delaney - Account Director Europe

The role of CCO encompasses ensuring revenue growth, strategic direction, contractual obligation and most importantly working closely with clients to develop a relationship built on trust and delivery. With over 20 years in the Inflight Retail and Catering industry, Margaret has all round experience in all areas of BoB and Boutique, from product sourcing, operations, crew engagement and training to contractual negotiations and relationship building.

"Driving a commericial return for our airline customers is key to what we do. Together, we put their CUSTOMERS at the heart of every area of the business. This creates a win-win for all stakeholders and, most importantly, a great CUSTOMER EXPERIENCE"

Gerhard Esterhuyse - Account Director Africa

Gerhard oversees the complete commercial enhancement and viability of the business, with specific focus areas including buying & selling channels, outsourcing and centralised procurement. Gerhard is reponsibile for special projects, such as market analysis and customer engagement, ensuring a holistic, cross-functional and synergised business approach to enhance our client and customer relationships. 

"With the industry's largest African footprint, we are able to leverage our position of knowledge and experience of the continent's airlines and customers. Be it their taste preferences via our food & beverage programs, or providing access to the world's global duty free brands, as well as local sense of place products, we drive an enhanced CUSTOMER EXPERIENCE, which is at the heart of what we do"

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